These T&Cs are updated and valid from 03/10/2023

Operator

The operator of the website (“https://www.protocorp.sk“) and the online store (“https://shop.rotocorp.sk“), hereinafter referred to as the “operator,” is Ľubomír Oršula, residing at Ivana Krasku 30, 97271 Nováky, Company ID: 50485067, registered with the District Office in Prievidza, Trade Register Number: 340-38917. The operator is not a VAT payer.

These terms of use apply to the websites (“https://www.protocorp.sk” or “https://shop.protocorp.sk“) and regulate the relationships between the operator and any natural or legal person making a purchase or order. Additional contracts related to your relationship with us or any products or services you receive from us may also bind you. If any provisions of additional contracts conflict with these terms, the provisions of the additional contracts shall prevail. The operator reserves the right to change the general terms and conditions at any time. In such cases, the conditions applicable on the date the customer places an order shall be valid.

Binding Agreement

By registering, accessing, or otherwise using this website, you agree to be bound by these terms of use as outlined below. The mere use of this website implies knowledge and acceptance of these conditions. In some specific cases, we may ask for your explicit consent.

Electronic Communication

By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email, and you agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement, including, but not limited to, the requirement that such communications be in writing.

Service Characteristics

The operator offers additive manufacturing and prototyping using 3D printing. Specific items are manufactured (custom-made) according to the customer’s specifications. The printed products are intended exclusively for decorative purposes, entertainment, or prototyping. Printed products have no useful or functional purpose unless otherwise agreed. The operator reserves the right to refuse any order without giving a reason or if it may cause a legal violation, as well as any product that clearly infringes on the intellectual property rights of a third party, such as firearms, items representing racist and violent content without artistic value, trademarks, or brand logos, etc.

Intellectual Property

Any digital content (text, photos, images, designs, drawings, videos, names, logos, etc.) found on “https://www.protocorp.sk” or “https://shop.protocorp.sk” or social media pages is the property of its authors and is protected by intellectual property rights and usage rights held by the operator and/or creators bound to the operator through specific contracts.

Any (product, model, drawing, design) created by the operator for sale will be subject to industrial property rights. Violation may lead to administrative, civil, or criminal proceedings. The content of this website is available under a Creative Commons – Attribution, Share-Alike, and Non-Commercial license unless otherwise stated.

All customers who send an image, drawing, sketch, 3D model, or design guarantee that they are the author or holder of all intellectual property rights to this image and that they have not violated any intellectual property rights by submitting this file. The customer grants the operator a license to use their image for order fulfillment. Along with payment, the customer grants the operator a license to publish images and videos of products on websites and social networks. The customer agrees to indemnify the operator against any third-party claims. If explicit consent is not given, videos will not be published.

Third-Party Ownership

Our website may contain hyperlinks or other references to websites of third parties. We do not monitor or control the content of third-party websites referenced on this website. Products or services offered by other websites are subject to the applicable terms of those third parties. The opinions expressed or materials appearing on these websites are not necessarily shared or endorsed by us.

We are not responsible for any privacy practices or content of these sites. You assume all risks associated with using these websites and any related third-party services. We accept no responsibility for any loss or damage caused in any way due to your disclosure of personal data to third parties.

Responsible Use

By visiting our website, you agree to use it only for its intended purposes and in accordance with these terms, any additional contracts with us, applicable laws, regulations, and generally accepted online practices and industry guidelines. You may not use our website or services to engage in, publish, or distribute any material that consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or engage in any systematic or automated data collection on or related to our website.

Engaging in any activity that causes or may cause damage to the website or interferes with the performance, availability, or accessibility of the website is strictly prohibited.

Registration

You may register an account on our website. During this process, you may be required to create a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secure access to our website or services with any other person. You may not allow any other person to use your account to access the website, as you are responsible for all activities that occur under your passwords or accounts. If you become aware of any disclosure of your password, you must notify us immediately.

After account termination, you may not attempt to register a new account without our consent.

Availability of Materials/Services

If a product ordered is temporarily unavailable, the customer will be informed of the new delivery date and an appropriate alternative. If a material is permanently unavailable, another material will be proposed. The material selection is made before payment. The operator reserves the right to suspend services at any time for a specified period in the event of a primary material stock failure or failure of equipment used for production.

Order Placement

To place an order, follow these steps: On the PROTOCORP.sk website, fill out the online order form, check the completed details, submit the order, and wait for us to contact you regarding the next steps. On the SHOP.PROTOCORP.SK website, add the product to the cart, fill in the necessary shipping details, and select the payment method. By confirming our offer or submitting an order in the online store, you agree to the general terms and conditions. Customers may not use their own terms. The purchase contract is concluded and confirmed after verifying all order parameters by the operator, who reserves the right to refuse the order and return it to the customer. Refunds are processed within 15 days.

Price and Payment

All orders must be paid in EURO (€). The operator reserves the right to change prices at any time. Invoices will be issued based on the prices valid at the moment the order is confirmed by the operator. Payment can be made via bank transfer, online payment card, mobile payment, or cash on delivery. If confirmed by the operator, payment in cash upon personal pickup or delivery is also possible. Custom order price calculations will be sent along with a confirmation email before production begins. For e-shop purchases, prices are final and must be paid before production/shipping if in stock. Invoices are automatically sent when an order is shipped. General invoice due dates for custom manufacturing are 14 days.

Delivery Terms

Delivery is carried out by a service provider (Zásielkovňa, DPD, Slovak Post, personal delivery, or pickup) unless agreed otherwise. The operator commits to informing the customer about any expected delays in delivery. Items will be delivered to the address provided by the customer in the order.

If the customer uses downloaded objects from the internet for product manufacturing, they agree to comply with applicable licensing terms and copyright regulations of these files. Any legal consequences arising from copyright infringement or other intellectual property rights violations will be borne solely by the customer. The operator is not responsible for such violations or any resulting consequences.

Upon receiving the goods from the carrier, the customer is obliged to check the integrity of the packaging and report any defects to the carrier without undue delay. If the package is damaged in a way that suggests unauthorized access, the buyer is not required to accept the shipment. The goods will be returned and inspected by the operator.

Warranty / Refund and Return Policy

Nothing in this section limits or excludes any statutory warranty whose limitation or exclusion would be unlawful. This website and all website content are provided “as is” and “as available” and may contain inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, regarding the availability, accuracy, or completeness of the content. We do not guarantee:

• that this website or our products or services will meet your requirements;
• that this website will be available continuously, on time, securely, or without errors;
• that the quality of any product or service purchased or obtained through this website will meet your expectations.

Nothing on this website constitutes or is intended to constitute legal, financial, or medical advice of any kind. If you need advice, you should consult an appropriate professional.

The following provisions in this section will apply to the fullest extent permitted by applicable law and will not limit or exclude our liability regarding any matter where such limitation or exclusion of liability would be unlawful. Under no circumstances will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or damage of data, software, or database, or loss or damage of property or data) incurred by you or any third party resulting from your access to or use of our website.

Unless expressly stated otherwise in any additional contract, our maximum liability to you for all damages arising from or related to the website or any products and services sold or provided through the website, regardless of the legal basis for liability (whether contractual, equitable, due to negligence, intentional action, tort, or otherwise), will be limited to the total price you paid us for the purchase of such products or services or for the use of the website. This limit will apply cumulatively to all your claims, actions, and causes of action of any kind and nature.

3D objects printed are intended exclusively for decorative purposes, entertainment, or prototyping unless otherwise agreed. The operator is not responsible for consequences arising from the individuality of the customer, such as allergic reactions to materials used in the production of the object or if a personalized object does not satisfy the customer due to their personal taste. The operator cannot be held responsible in the event of a shortage of primary materials, delivery delays, strikes (including transport strikes), force majeure, or generally any events that are not exclusively attributable to the operator. The operator is not responsible for any difficulties or damages resulting from the use of the internet, especially in the event of service failure, external intrusion, the presence of IT viruses, or any qualified occurrence of force majeure in accordance with the legal regulations of the Slovak Republic.

A product made using FDM 3D printing contains small layers of material visible when viewed in detail on the surface, and their occurrence is a normal phenomenon arising from this manufacturing process. These layers can be eliminated chemically, manually by sanding, or by spraying a layer of paint on the surface. The product may contain minor surface imperfections or excess material, which, however, cannot be considered a defect of the product and a reason for a complaint if their quantity or extent is not abnormally high. In case of excessive surface damage, greater inaccuracy, or product damage, a complaint may be filed if it is evident that the damage occurred during production or handling on the part of the operator.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day you or a third party designated by you, excluding the carrier, physically take possession of the last item or physically take possession of the last shipment or piece.

To exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from this contract through an unequivocal statement (for example, a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached withdrawal form, but it is not mandatory. If you use this option, we will send you confirmation of receipt of such withdrawal without delay (for example, by email). To meet the withdrawal deadline, it is sufficient to send the notification regarding the exercise of the right to withdraw from the contract before the withdrawal period expires.

Effects of Contract Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered), without undue delay and in any case no later than 14 days from the day we were informed of your decision to withdraw from this contract. We will process such a refund using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you incur any fees as a result of such a refund.

You must send back the goods or hand them over to us or to a person authorized by us to receive the goods without undue delay, in any case no later than 14 days from the day you notify us of your withdrawal from this contract. The deadline is met if you send the goods back before the 14-day period expires. We may withhold the refund until we have received the goods back or until you provide proof that you have sent the goods back, whichever occurs first. You will have to bear the direct costs of returning the goods. You are only responsible for any reduction in the value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics, and functionality.

Please note that there are certain legal exceptions to the right of withdrawal, and therefore some items cannot be returned or exchanged. We will inform you if this applies to your specific case.

Content Published by You

We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It may not be possible for us to review or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review content and monitor all usage and activity on our website and, at our sole discretion, remove or reject any content. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these terms of use and must not be illegal or violate the legal rights of any person.

Termination of Use

At our sole discretion, we may modify or discontinue access to the website or any service on it at any time, either temporarily or permanently. You agree that we are not liable to you or any third party for any such modification, suspension, or termination of your access or use of the website or any content you have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any content you contributed or relied upon are permanently lost. You must not circumvent or attempt to circumvent any access restriction measures on our website.

Privacy Policy

To access our website and/or services, you may be required to provide certain personal information during registration. You agree that all information you provide will always be accurate, truthful, and up to date. We take your personal data seriously and are committed to protecting your privacy. We will not use your email address to send unsolicited messages. Any emails we send to you will only be related to the provision of agreed products or services. We have established policies to address any privacy concerns you may have. For more information, please refer to our Privacy Policy document and our Cookie Policy document.

Export Restrictions / Compliance with Legal Regulations

Access to the website from territories or countries where the content or purchase of products or services sold on the website is illegal is prohibited. You may not use this website in violation of Slovak export laws and regulations.

Assignment

You may not fully or partially assign, transfer, or subcontract any of your rights and/or obligations under these terms of use to any third party without our prior written consent. Any attempted assignment in violation of this section will be void.

Violations of These Terms of Use

Without prejudice to our other rights under these terms of use, if you violate these terms in any way, we may take any action we deem appropriate to address the violation, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or initiating legal proceedings against you.

Force Majeure

Except for obligations to pay money under these terms, no delay, failure, or omission by either party in performing or complying with any of its obligations under these terms will be considered a breach if and for as long as such delay, failure, or omission arises from any cause beyond the reasonable control of that party.

Indemnification

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses related to your violation of these terms of use and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for any damages, losses, costs, and expenses related to such claims.

Waiver

Failure to enforce any provision of these terms of use or any contract, or failure to exercise any termination right, will not be construed as a waiver of such provisions and will not affect the validity of these terms, any contract, or any agreement, nor the right to enforce every single provision in the future.

Language

These terms of use shall be interpreted and construed exclusively in Slovak. All notices and correspondence shall be written exclusively in this language.

Choice of Law and Jurisdiction

These terms of use are governed by the laws of Slovakia. Any disputes related to these terms of use are subject to the jurisdiction of the courts of Slovakia. If any court or other authority finds any part or provision of these terms to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted, and/or enforced to the maximum extent possible to fulfill the intent of these terms. The remaining provisions will not be affected.

Dispute Resolution

These general terms and conditions are governed by the Slovak legal system. The parties will endeavor to resolve any disputes arising between them regarding the interpretation, partial or full performance, or non-performance of these general terms and conditions. In case of a dispute, the customer should first contact the operator to seek an amicable solution. If the parties cannot reach an agreement, this arbitration clause will be considered binding.

For more information or if you are not fully satisfied with the services provided by the operator, please contact us at protocorpsk@gmail.com or by phone at +421 903 350 263.